OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, you will receive the exact product shown in the picture, as we strive for photographic accuracy. However, please note that for items like diamond rings or natural gemstones, there may be slight, inherent variations in color, size, or shape that make each piece unique. For all our jewelry, we ensure that the quality, carats, and specifications listed in the product description are precisely what you receive.

Where can I view my sales receipt?

Your sales receipt is typically available in two places:

  • Email Confirmation: A detailed receipt is immediately emailed to you upon purchase.

  • Your Account: If you checked out with an account, you can log in, navigate to "My Account," and view your complete Order History. Click on the specific order number to download or print the official receipt.

How can I return an item?

We offer an easy return process. To return an item:

  1. Verify your purchase is within our 30-day return window and meets our return policy (e.g., must be unworn, undamaged, and in original packaging with all documentation).

  2. Go to the "Returns & Exchanges" page on our website or contact our Customer Service team to initiate the return and receive a pre-paid shipping label.

  3. Securely package the item and affix the label.

  4. Drop the package off at the designated carrier location. Once we receive and inspect the item, your refund will be processed within 5-10 business days.

Will you restock items indicated as “out of stock?”

It depends on the item:

  • Core/Permanent Collection Items: These are generally restocked within 2-4 weeks. We highly recommend clicking the "Notify Me" button on the product page to receive an alert the moment the item is available again.

  • Limited Edition/One-of-a-Kind Items: These are often not restocked. If you see a similar style, we encourage you to purchase it, or contact us to discuss a custom order.

Where can I ship my order?

We ship to most domestic and international addresses. During the checkout process, you will be able to enter your full shipping address and select from available shipping methods. Please review our Shipping Policy page for a full list of countries we serve, available carrier options, and estimated delivery times.

INFORMATION ABOUT US

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